What is Knowledge Management?
Knowledge Management is the practice of defining, capturing, storing, and sharing the knowledge and experience of employees within an organization. It involves creating an easy flow of information from one knowledge source to another.
Why is this important?
As the way we work changes, preserving and sharing information has become more critical than ever. Investing time and effort in Knowledge Management facilitates easier access to knowledge, encourages learning, mitigates risk, and creates seamless continuity in business operations.
How do I get started?
Each person, team, or department is unique, and the same can be said about their knowledge management needs. Mix and match a variety of resources in the SoCalGas Knowledge Management Toolkit to guide you to a culture of knowledge sharing.
Assessment & Strategy
It would be impossible to capture every nugget of information that exists at SoCalGas. Streamline knowledge management efforts by identifying and prioritizing the information that is critical for your team's success.
- Knowledge Loss Risk Assessment: Determine the impact of potential knowledge loss and prioritize your knowledge management needs.
- Knowledge Management SWOT Analysis: Generate actionable goals by conducting an assessment of the Strengths, Weaknesses, Opportunities, and Threats of your team's knowledge assets.
- KM Assessment: Leader Interview: Hold an interview with the leader of a team, department, or organization using targeted questions to help them identify the focus of knowledge management and knowledge transfer efforts.
Knowledge Capture & Transfer
After knowledge management needs have been assessed and prioritized, begin strategizing how the information will be captured, stored and shared.
- Knowledge Transfer Plan: A comprehensive framework that helps prioritize knowledge transfer needs and identifies appropriate methods to facilitate the transfer of information. Resources found in the Knowledge Transfer Plan include:
- Knowledge Capture Expert Interview: A structured interview guide to capturing critical knowledge from experts that may be retiring, changing roles, or leaving the organization.
- Knowledge Transfer Methods: An index of knowledge transfer methods to help identify and develop a unique and complementary strategy to further knowledge management and enable information transfer.
Fast Track to Knowledge Transfer
In the event of an urgent knowledge loss event focus efforts by combining the resources below to quickly strategize and implement a knowledge transfer strategy.
